Hello:
Our company recently purchased an Epson BrightLink Pro interactive whiteboard. The system has the ability to save files created in whiteboarding sessions onto a network share.
I've added the UNC path to the settings page for this device, along with an AD account and password. I still cannot connect to our file server. I know that the user account, called "scanneraccount" isn't locked out. I've verified that the password is correct. I can login to a workstation using these credentials and it logs in OK. I've tried using a machine name and IP in the path and neither works.
I know this isn't an Epson forum, however I was wondering if someone could give me information on what to look for in the event viewer on our file server to see if the device is even reaching our file server. I'd like to find clues to see if an incorrect username, password or UNC path error is shown.
I know all events aren't audited by default, so if I need to have my sysadmin turn any of that on, I'd need to know what specifically.
Thank you for any help you can provide.
-Tom
